Before You Wait, After You Ask: Contact Frumzi Casino

Frumzi Casino Ltd. holds licence TGC-9249-795 from the Tobique Gaming Commission, number 342695 on the register. That licence is what stands behind every complaint you raise with us. Quote the number and the regulator knows exactly which operator is answering.

Nobody at support will ever ask you for it, and you should treat any such request as a red flag. What we do need is the email address you registered with plus one detail, such as your last deposit amount. That is enough to locate your account safely.

Send data requests to [email protected], whether you want a copy of what we hold or want it erased. Include your registered email address so the request lands on the right file. Our team replies within the same day-long window that email support runs on.

Yes, and the typical wait is forty-three hours from the moment your file is complete. We ask for proof of identity, proof of address and verification of your payment method. Clear photos and a full name matching your profile keep it closer to that figure.

A message to [email protected] is all it takes, and the account is closed once we confirm it is yours. Any balance is returned to you and the one-account rule still applies afterwards. If gambling has stopped feeling fun, ask for self-exclusion instead, which blocks re-opening.

No, support answers in English, German, French and Finnish around the clock. Pick whichever feels natural and your question will be handled in that language. Australian players most often stick with English, but nothing is lost by choosing another.

Support runs twenty-four hours a day, seven days a week, with no overnight gap. Night owls get an answer in around two minutes on live chat, and email sent at 3am is answered the next morning. The clock we quote times in is AEST.